Shop Boswell ships via USPS or UPS Ground for a $12 flat fee on standard items and $18 on hats and heavier items. We will reach out to the customer for an invoice for an additional shipping fee if the item is large or unusually heavy.

We strongly suggest that you add on the additional insurance option, as we are not responsible for lost or damaged packages.

Orders are usually filled within 48 hours of placement, unless an item is made to order, such as a hat. During sale events and holidays, it may take us a few extra days to catch up on shipping. All made-to-order items will be shipped within 2-3 weeks of being placed, unless otherwise notified.  

Local residents can pick up their orders at the shop. We kindly ask that you pick up your item within a week of placing your order, as the standard return window of 7 days applies. 

We offer expedited and signature requirement options for an additional fee. If you have any questions or special shipping requests, please don't hesitate to reach out to us. 

Orders will be shipped with insurance only if the option insurance option is purchased. We are not responsible for lost or damaged items in the mail. If you purchased the insurance option and the package is lost or damaged in transit, please follow our insurance claim process by taking photos of the packaging and the damaged item, and do not discard the packaging. You will receive your refund only after we receive payment from the insurance company. Please understand that a refund for lost packages are not our responsibility, and we offer it only as an additional benefit to customers who purchase the insurance option.

For international shipping, we are not responsible for taxes, fees, customs, or import duties. All orders will be shipped with a commercial invoice declaring the total purchase amount. International orders are final sale.

For most in-stock, full-priced items, you may return your purchase for an exchange or store credit if we receive the item back in the store within 7 days of delivery. A refund can be issued, but a 3.5% transaction fee and the actual cost of shipping will be deducted from the total.

You must request a return authorization within 4 days of delivery. We require that you pay for the return shipping and the shipping fee for the exchanged item. If you'd like us to email you a shipping label for the return, we can invoice you in advance for the label. We will invoice you for the actual shipping cost, not the flat fee offered at the time of purchase.

We recommend insuring all return packages for the full value and ship using a tracked service, as we will not be responsible or give refunds for items that are lost or damaged in the mail.

Shipping fees are not eligible for a refund.

Made-to-order items, such as hats, are available for store credit or exchanged for the same item type, but not for a refund. For instance, if you would like to return a hat, your store credit can only be applied to another hat.

Sale items, promotional discount purchases, swim, undergarments, socks, vintage, wellness and bodycare, ceramics, candles, textiles, and edible items are final sale, no exceptions. It is the customer's responsibility to take precise measurements and to contact the shop with any questions prior to placing an order. This applies to both in-store and online purchases. 

Please email the shop for a return authorization and instructions; any returns without this will not be accepted.

All returned items must be new, unworn, and with attached Shop Boswell and designer tags. Shoes must not have any scuffing on the soles. We kindly request that you try on shoes at home on a rug or carpet. The items must be packed carefully. Any items returned that are damaged due to customer packing or that do not follow our policies will not be accepted and will be returned to the customer at their cost.

info@shopboswell.us

Sometimes accidents happen during shipping, at no fault of our own. Though we are not responsible for items once they leave our shop, we are happy to help replace or refund items that are damaged or lost during shipment, as a courtesy to the customer. We file an insurance claim in these situations and require a bit of your assistance during this process. Please be patient with us during this time.

For damaged items, please take photos of the packaging, the item in the packaging, and the item itself. We need these photos to file an insurance claim. Do not throw away the packaging until the insurance claim process is complete.

For lost packages, we need to wait a specific period of time before we can file a claim. This time frame is 20 days for domestic shipments and 40 days for international shipments. Once this period has passed, the customer will need to sign a form from the insurance company confirming that the package is lost.

Once we have received our reimbursement from the insurance company, we will replace the item if we have it. Only if we don't have a replacement will we offer a refund.

We will not refund the original shipping fee. We will cover the cost of reshipping the replacement item for domestic shipments. International orders will be required to pay the shipping fee.

Shop Boswell does not share your personal information with anyone, ever. The information provided during checkout and our email list is confidential. It is used to process orders and send occasional newsletters. If you would like to opt out of our newsletter list, please write to info@shopboswell.us, and we would be glad to help you.